Microsoft Outlook gloom

A correspondent has told me he was able to access his Outlook email account on the Sunday before last but when he tried again the following Tuesday, he was told the account had been locked.
    And when he tried to jump through Microsoft’s hoops to get it unlocked, he kept getting messages telling him: “Ooops! Something went wrong.”
    So now he’s going to have to go to his bank’s website and lotz of others to give them an email address that he can access. So much for the interweb making life easier and more convenient.