Tuesday 25 September 2018

Communication breakdown

I went to a clothing company’s website the other day but my size of the items I looked at was out of stock. Their response was an email: they’d noticed my visit and they invited me to check their website again or ring their customer services on a premium-rate phone number.
    I sent them a reply telling them my size is out of stock and that’s why I didn’t buy anything. Their response was another email offering me 10% off if I bought within 48 hours.
    I went back to the website, my size is still out of stock. So what good is 10% off something which they can’t supply?
    Some firms just don’t get it.

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