Just to confuse us?

Today, the internet’s Gonzalez is set to ‘Speedy’.
    Are the owners of Virgin Media doing it deliberately to annoy the customers?
    Whatever, I’m left me wondering if I’m supposed to keep track of all the messing about so that I can avoid the ‘No or Slow’ days and stop being a nuisance by complaining about a ‘service’ which ain’t one.