A change of outlook

Virgin Media has upset a lot of its customers by changing their access for email accounts with a system of hoops to jump through introduced on Monday 21st July.
    To get to their VM email account, the customer needs an email account that’s not VM and either a pocket phone to get text messages or a computer gadget that does fingerprints or facial recognition.
    A couple of my correspondents have decided that if they need a non-VM email account, they might as well use that and abandon the inaccessible VM account. Which makes a lot of sense. Except that all the other email companies are demanding the hoop-jumping and a pocket phone.