1 and 1 = zero

One of my staff has been having problems with the host of his website. 1&1 Internet Ltd. presents itself as a major player in the website hosting world, and even advertises on TV, but its services come rather cheap. My minion found out why: there’s no customer support department to speak of. And the only way to make them respond to emails is to keep on bombarding every department; billing, sales, etc., with requests for help until someone is shamed into replying.