Don’t you just hate firms which leave their phone system switched on as normal when the staff have skived off? One of my staff tried to ring an outfit called Bathing Solutions last Saturday. He got to the Service Dept. via a menu system and sat listening to a recorded message telling him his call would be answered as soon as possible until he realized that there was no bugger there.
Same on Monday, Xmas Eve, no one there but Bathing Solutions didn’t have the courtesy to arrange a recorded message saying they weren’t there and informing customers with a breakdown when they might get a chance to talk to someone about getting it fixed.
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